Privacy Policy

Privacy Policy & Non-Return Policy

At Trukk Shop, we are committed to providing high-quality, custom-made sportswear and apparel that reflects style, performance, and comfort. To maintain the highest hygiene standards and due to the nature of our products, all sales are final. We do not accept returns or exchanges once an order has been processed and delivered.

Non-Return Policy

We take great pride in the craftsmanship and detail that go into every item we produce. As a standard policy:

• All purchases are final and non-refundable.
• We do not accept returns or exchanges for sizing issues, change of mind, or personal preferences.

We strongly encourage customers to:

• Carefully review product descriptions, fabric details, and sizing guides before placing an order.
• Reach out to us for any questions or concerns before making a purchase. We’re here to help guide you.

Exceptions – Replacements Only

We will offer a replacement under the following rare circumstances:

• The item has a clear manufacturing defect.
• You received the wrong item (e.g., wrong size or color from what was ordered).

To qualify for a replacement:

• You must notify us within 3 days of receiving your order.
• Provide clear photos of the defect or wrong item, along with your order number.
• Contact us via WhatsApp at +233 24 757 2212.

Privacy & Customer Information

Your privacy is important to us. We collect customer information solely for processing orders and communicating with you regarding your purchase.

• We do not share or sell your personal information with third parties.
• All payment and customer data is handled with care and secured using industry-standard protection.

Thank you for supporting Trukk Shop — a brand that values quality, hygiene, and customer satisfaction. Your trust helps us continue delivering the best in sportswear and active lifestyle fashion.

Non-Return Policy

At Trukk wear, we take pride in the quality and care put into every piece of our sportswear. Due to the nature of our products and for hygiene reasons, all sales are final and we do not accept returns or exchanges.

We strongly encourage customers to review product details, sizing guides, and descriptions carefully before making a purchase. If you have any questions about a product, our team is happy to help before you place your order.

Exceptions:

We will only offer replacements in the rare event of a manufacturing defect or if the wrong item was sent. To request a replacement, please contact us within 3 days of receiving your order, with clear photos and your order number, whatsapp no. +233247572212

Thank you for understanding and supporting a brand that values quality and fairness for every customer.